Shipping policy
Last updated: September 29, 2026
Where we ship
We currently ship to addresses in the United States only.
Shipping cost
Every order ships free with standard shipping.
Duties and import fees
Your order ships from our international fulfillment partner. All import duties and fees are prepaid by us, so there's nothing extra to pay when it arrives. Any sales tax that applies is shown and charged at checkout.
When your order ships
- In-stock orders: we prepare and dispatch your order as quickly as we can.
- 90 Day Supply: all three pouches ship together in one parcel.
- Subscriptions: if you have a subscription, refills ship every 30 or 90 days after your first order, depending on the supply you chose. You can skip, pause or cancel any time from your account.
Tracking
When your order ships, we'll email you a tracking number and a link so you can follow your parcel all the way to your door. Delivery times can vary, and carrier delays can happen, especially around holidays.
If your order is delayed
If we can't ship your order within the time we've told you, we'll email you with a new estimated ship date. You can then either wait or cancel the order for a full refund.
Address changes
Please check your address carefully at checkout. If you need to change it, email hello@knewu.co as soon as possible, before your order ships. We can't redirect parcels once they're on their way, and we aren't responsible for orders sent to an incorrect address you entered.
Lost, stolen or missing parcels
If your tracking hasn't updated for 10 business days, or it shows your parcel as delivered but you can't find it, email hello@knewu.co within 30 days of the estimated delivery date. We'll look into it with the carrier. If it's confirmed lost, we'll send a replacement at no cost, or refund you if you prefer.
Damaged items
If your order arrives damaged, email hello@knewu.co within 14 days of delivery with a photo, and we'll put it right. See our Refund policy for details.