Refund policy
Last updated: September 29, 2026
Our 90-day money-back guarantee
Take KnewU every morning for 90 days. If you don't feel the difference, we'll refund you in full.
How it works
- Contact us at hello@knewu.co any time within 90 days of the date your first order is delivered. Include your order number and the email address you ordered with.
- You don't need to send anything back, and you can keep the free gifts.
- We'll confirm your refund by email and process it within 5 business days. The money goes back to your original payment method. Your bank may take a further 5 to 10 business days to show it.
What the guarantee covers
- Every KnewU order you place in your first 90 days. For example, a 90 Day Supply, or up to three 30 Day Supply orders.
- The full amount you paid for those orders, including any shipping and sales tax.
Fair use
The guarantee is for your first 90 days of KnewU and applies once per customer and household. It covers orders placed on knewu.co only, not purchases from other sellers. We may decline a request where we see clear signs of misuse, such as repeat claims under different names or accounts.
Subscriptions
If you have a subscription, you can skip, pause or cancel it any time from your account, with no fees. Cancelling stops future orders. After your first 90 days, orders that have already shipped aren't refundable, except as described under "Damaged, faulty or wrong items" below.
Damaged, faulty or wrong items
If your order arrives damaged or faulty, or you received the wrong item, email hello@knewu.co within 14 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, whichever you prefer. You won't need to return the item.
Lost or missing parcels
See our Shipping policy for what to do if your parcel hasn't arrived.
Contact us
Before you contact your bank about a charge, please email us at hello@knewu.co. We'll sort it out quickly.